Frequently Asked Questions
Everything you need to know about your HyperX experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
Do HyperX products come with a warranty?
Yes, all our hardware products carry a limited warranty ranging from 6 months to 2 years depending on the specific product category. This covers manufacturing defects and hardware failures.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, provided the item is in like-new condition.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your peripherals compatible with both PC and consoles?
Most HyperX headsets, keyboards, and mice are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on the individual product page for specific console support details.